Warranty Information

Commercial Warranty Information

Power Inspired warranty periods and terms are comparable with others in the UPS industry. Warranty extension is also available on selected models which will be detailed in the product description page.

Power Inspired warrants each new product to be free from defects in material and workmanship for a product dependent period beginning from the date of invoice unless otherwise arranged. If no warranty period is specified then a 12 month warranty will apply, or contact us for clarification. The Warranty period is shown on the “Further Information” box on each product information page.

In the UK our standard warranty is return-to-base and covers non-consumable parts and labour, when operated inside our published and operational guidelines. Batteries are treated as consumable parts and are covered for one year by the relevant battery manufacturer’s warranty. The warranty of any UPS accessory matches that of the UPS it is installed with, i.e. invoiced with.

Outside the UK, the standard warranty period for all products is one year, return-to-base and covers non-consumable parts and labour only.

Our UPS, unless stated, will use sealed lead acid batteries which will naturally degrade over time, the number of cycles that the batteries have been subjected to and the temperature in which the unit has been operated and / or stored. A reduction in available runtime is a natural consequence and not considered a warranty issue.

You must install and use the product in accordance with the product manual in order for the warranty to be valid.

For online webstore consumers we have our unique Dead On Arrival Guarantee, all we ask is you check the goods upon delivery by our courier and inform us in writing within 48 hours of delivery. More detail are available in our Returns Section, see Dead On Arrival Guarantee.

Note that Warranty information as detailed on this website, is only valid for goods purchased through this website and may not be the same for products purchased elsewhere. We may enter into specific agreements regarding the warranty conditions on a customer-by-customer basis or on clearance products, and these conditions will be detailed in the contract of sale.

Products sold through other channels, for example resellers and bundlers or from other online platforms e.g. eBay will be subject to the terms detailed by those parties and/or those websites regardless of the fact Power Inspired are supplying the goods directly.

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